Privacy Policy for
ku9i app — Bangladesh

Information We Collect

ku9i app collects personal information through several channels — directly from you when you register or interact with the platform, automatically through your use of the site, and occasionally from third-party verification partners. The categories of data we collect are described below.

Information You Provide Directly:

• Registration Data: Full legal name, date of birth, Bangladesh mobile number, email address, and a self-selected password when you create your ku9i app account.
• Identity Verification (KYC) Documents: Copies of your National Identity Card (NID), passport, driving licence, or utility bills submitted to satisfy our Know Your Customer obligations. These documents are processed securely and used solely for verification purposes.
• Payment Information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) or bank account details (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, City Bank) provided when making deposits or requesting withdrawals. We do not store full card numbers on our servers.
• Communications: Messages, complaints, feedback, and support requests you send via live chat, email, or WhatsApp. These records help us resolve queries and improve our service quality.
• Responsible Gaming Preferences: Deposit limits, session time limits, self-exclusion requests, and any other responsible gaming settings you configure on your account.

Information Collected Automatically:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and mobile carrier information collected when you access ku9i app.
• Usage and Behavioural Data: Pages visited, time spent on each page, games launched, bet amounts, session frequency, and navigation paths within the platform. This data is used to improve user experience and identify unusual account activity.
• Transaction Records: A complete history of all deposits, withdrawals, bets, bonuses claimed, and game outcomes associated with your account. These records are maintained for financial reconciliation and audit purposes.
• Cookies and Tracking Data: Session tokens, preference cookies, and analytics identifiers. See the Cookies section of this policy for full details.

How We Use Your Data

ku9i app processes your personal data only for lawful, clearly defined purposes. We do not use your information in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which we use your data are as follows:

• Account Management: Creating and maintaining your player account, authenticating your identity at login, updating your profile, and processing account closure or self-exclusion requests.
• Service Delivery: Enabling access to sports betting markets, live casino games, slot games, and other gaming content available on ku9i app. Processing your deposits and withdrawals promptly and accurately.
• Identity Verification and Fraud Prevention: Verifying your age, identity, and payment method ownership as required by our Know Your Customer (KYC) obligations. Detecting and investigating suspicious activity, duplicate accounts, bonus abuse, money laundering, and other fraudulent conduct.
• Customer Support: Responding to your queries, resolving disputes, processing complaints, and maintaining a record of your interactions with our support team for quality assurance purposes.
• Regulatory Compliance: Meeting our obligations under applicable anti-money laundering (AML) standards, financial reporting requirements, and other legal or regulatory duties that apply to online gaming platforms operating in our jurisdiction.
• Responsible Gaming: Monitoring betting patterns and session data to identify signs of problem gambling behaviour. Enforcing deposit limits, time-out periods, and self-exclusion settings you have requested. Sending responsible gaming communications where account activity suggests a need.
• Platform Improvement: Analysing aggregated, anonymised usage data to identify areas for technical improvement, enhance game selection, optimise page performance, and improve the overall user experience for players across Bangladesh.
• Marketing Communications: Sending promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and special offers — but only where you have provided your consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings or by contacting support.

Data Sharing & Third Parties

ku9i app does not sell, rent, or trade your personal data to external companies for their own commercial purposes. However, in order to operate the platform effectively and meet our legal obligations, we do share certain categories of data with trusted third-party service providers and regulatory bodies under strict conditions.

Categories of Third Parties We Work With:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, and Bangladeshi banks process your financial transactions. These partners receive only the minimum data necessary to process your specific payment and are bound by their own privacy and data security obligations.
• Identity Verification Providers: Specialist third-party KYC service providers may process copies of your identity documents to perform automated or manual verification checks. These providers operate under contractual data processing agreements with ku9i app and are not permitted to use your data for any other purpose.
• Game Technology Providers: Game studios and content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (such as a pseudonymous player identifier) to operate their games within the ku9i app platform. These providers do not receive your name, contact details, or financial information.
• Analytics and Performance Tools: We use privacy-conscious website analytics services to understand how players use the platform. Data shared with these services is aggregated or pseudonymised and cannot be used to identify individual players.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory directive, ku9i app may disclose your personal data to competent authorities. We will notify you of such disclosure where we are legally permitted to do so.
• Fraud Prevention and AML Agencies: In cases of suspected fraud, money laundering, or match-fixing, we may share relevant account and transaction data with specialist agencies or law enforcement bodies as permitted or required by applicable law.

ku9i app does not transfer your personal data to entities located outside the territories permitted by applicable data protection standards without implementing appropriate safeguards. Where cross-border data transfers are necessary for the operation of specific services, we ensure that adequate protections are in place prior to any such transfer.

Cookies & Tracking Technologies

ku9i app uses cookies and similar tracking technologies to operate the platform securely, remember your preferences, and improve the overall user experience. This section explains what cookies we use, why we use them, and how you can control them.

What Are Cookies? Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to retain certain information about your session or preferences.

Types of Cookies We Use:

Managing Cookies: You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, accept only certain types, or receive a notification before a cookie is set. Please note that disabling essential cookies will affect the functionality of ku9i app — in particular, you will not be able to maintain a logged-in session without session cookies enabled.

Data Security Measures

Protecting your personal and financial data is a core operational priority at ku9i app. We implement a layered security architecture designed to prevent unauthorised access, data breaches, and misuse of player information.

Technical Security Controls:

• Transport Layer Security: All data transmitted between your browser or mobile device and ku9i app servers is encrypted using TLS 1.3 with 256-bit SSL certificates. This protects your login credentials, payment details, and personal information during transmission.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using a cryptographically strong, salted algorithm before storage. Even internal team members cannot view your password.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable SMS OTP-based two-factor authentication on their accounts. This adds a second layer of verification that significantly reduces the risk of unauthorised access.
• Access Controls: Access to player data within our internal systems is restricted on a strict need-to-know basis. Customer support agents, compliance officers, and technical staff are granted access only to the specific data categories required for their role.
• Intrusion Detection and Monitoring: Our platform infrastructure is monitored continuously for unusual activity patterns, potential intrusion attempts, and anomalous transaction behaviour. Alerts trigger immediate investigation by our security team.
• Data Storage Security: All player data is stored in secure, access-controlled server environments. KYC documents and financial records are stored in encrypted form with access logging enabled.

Despite our best efforts, no digital platform can guarantee absolute security against all possible threats. We therefore encourage players to also take personal security precautions: use a strong, unique password for your ku9i app account, enable 2FA, never share your login credentials with anyone, and access the platform only from trusted, private networks.

Data Retention Policy

ku9i app retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of player data:

• Account and Identity Data: Retained for the duration of your active account, plus a minimum of 5 years following account closure. This retention period reflects financial record-keeping and AML compliance obligations.
• Transaction and Betting Records: Full records of all deposits, withdrawals, bets, and game outcomes are retained for a minimum of 5 years from the date of each transaction. These records may be required for regulatory audits, dispute resolution, and financial reconciliation.
• KYC Documents: Identity verification documents are retained for the duration of the account relationship plus 5 years following closure, in accordance with applicable anti-money laundering standards.
• Customer Support Communications: Records of support interactions are retained for up to 3 years from the date of the interaction to support quality assurance and dispute resolution processes.
• Marketing Preferences and Consent Records: Consent records are retained for up to 3 years from the date consent was given or last renewed, enabling us to demonstrate compliance with our marketing obligations.
• Technical and Usage Logs: Server logs and session analytics data are retained for up to 12 months, after which they are either deleted or anonymised so that they can no longer be linked to an individual player.

When a retention period expires and no legal obligation requires continued storage, ku9i app will securely delete or irreversibly anonymise the relevant personal data. Secure deletion procedures are applied to all storage media to prevent recovery of deleted information.

Your Rights & Choices

As a registered player on ku9i app, you have meaningful rights over your personal data. We are committed to honouring these rights and to processing your requests in a timely and transparent manner.

Right of Access: You have the right to request a copy of all personal data held about you on the ku9i app platform. Verified access requests will be fulfilled within 30 calendar days of receipt. To submit a data access request, contact our support team via live chat or email.

Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly from your account settings page. For changes to identity documents or registered contact details, please contact our support team.

Right to Erasure: You may request that we delete your personal data. We will assess such requests carefully and will erase your data where we are not legally required to retain it. Please note that data subject to AML retention obligations or ongoing legal proceedings cannot be erased ahead of the applicable mandatory retention period.

Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we restrict our processing of your data while the matter is being investigated, rather than deleting it outright.

Right to Object to Marketing: You have the right to withdraw your consent to receive marketing communications from ku9i app at any time. You may opt out via your account notification settings or by contacting our support team. Opting out of marketing will not affect the delivery of essential transactional communications related to your account.

Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

We will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive. Where a fee applies, we will notify you before proceeding. We may request reasonable evidence to verify your identity before fulfilling a data rights request, in order to prevent unauthorised disclosure of your information.

Updates to This Privacy Policy

ku9i app reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. We are committed to communicating material changes clearly and promptly.

How We Notify You of Changes: When we make a significant change to this Privacy Policy, we will notify registered players by sending a notification to their registered mobile number or email address, and by displaying a prominent notice on the ku9i app platform for a minimum of 30 days following the update. Minor changes — such as clarifications of existing language that do not alter the substance of the policy — may be made without individual notification but will always be reflected in the updated version published at ku9i-app.com/privacy-policy.

Continued Use as Acceptance: Your continued use of ku9i app following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact our support team to close your account and request deletion of your personal data where applicable.

Version History: The effective date and last reviewed date shown at the top of this policy reflect the current version. We maintain an internal version history of this policy and can provide details of material historical changes on request.

If you have any questions, concerns, or feedback about this Privacy Policy or about how ku9i app handles your personal data, please do not hesitate to reach out to our support team. We are available 24/7 via live chat, and our data-related queries are handled by trained agents who are familiar with our privacy practices. Players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and all other areas of Bangladesh are equally entitled to exercise all rights described in this policy.